Terms of Service

Welcome to Relax on the Go! These Terms of Service (“Terms”) govern your use of our website (relaxonthego.co.uk) and the mobile massage services provided by Relax on the Go. By using our website or booking a service, you agree to these Terms. Please read them carefully.

1. About Us

Relax on the Go is a mobile massage service provider operating under the registered business name M.O.S Limited. Our registered office  address is 156 Brompton Road, London, United Kingdom. M.O.S Limited is a company registered in England, established on September 5, 2022, with company number 14336831.

2. Services

Our services include:

• Mobile massage therapies delivered to your location.
• Flexible scheduling to accommodate your needs.

All services are subject to availability, and we reserve the right to modify, discontinue, or replace services at any time without prior notice.

3. Booking and Payments

3.1 Booking:

• Appointments can be booked through our website or customer service team.
• Confirmations will be sent via email or SMS once your booking is finalized.

3.2 Payments:

• Payments are accepted via major credit/debit cards or other payment methods listed on our website.
• Full payment is required at the time of booking unless otherwise specified.
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3.3 Cancellation Policy:

• Cancellations or rescheduling requests must be made at least 24 hours before the appointment.
• Late cancellations (less than 24 hours) or no-shows may incur a cancellation fee of up to 50% of the service cost.

4. Client Responsibilities

• Provide a safe and clean environment for the massage.
• Notify the therapist of any health concerns, allergies, or injuries before the session.
• Ensure that pets are secured during the appointment to avoid disruptions.

5. Therapist Conduct

Our therapists are licensed professionals committed to providing high-quality services. They will:

• Arrive punctually and maintain professionalism.
• Follow all health and safety guidelines.
• Reserve the right to terminate the session if they feel unsafe or uncomfortable.

6. Liability

Relax on the Go is not liable for:

• Any injuries resulting from undisclosed medical conditions.
• Property damage caused by circumstances beyond our control.
• Missed appointments due to incorrect client information or unforeseen circumstances.

7. Privacy Policy

We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Dispute Resolution

In the event of a dispute:

• Clients are encouraged to contact our customer service team for resolution.
• If unresolved, disputes will be governed by the laws of England and Wales and subject to the jurisdiction of the courts in London, United Kingdom.

9. Changes to the Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the updated Terms.

10. Contact Us

For questions or concerns about these Terms or our services, please contact us at:

Relax on the Go
Address: 156 Brompton Road, London, United Kingdom
Email: [Insert Contact Email]
Phone: +44 2032895159

Thank you for choosing Relax on the Go. We look forward to serving you!